Frequently Asked Questions
Below are some of our most frequently asked questions, but please contact us for any additional questions or requests we are always happy to assist.
How long will my order take to arrive?
Each arrangement is hand made to order. In periods of high demand we may require a day or two extra to fulfil your order which is why we quote standard delivery of 3-5 working days. However we will usually deliver within a couple of days. Express delivery options are available, please see our delivery page.
I don't need the gift until next week or the week after, when should I place my order?
We always advise ordering sooner rather than 'last minute'. Use the 'Add a note to your order' field at checkout to specify any special requirements/date of delivery. We will plan and make delivery to your preferred date.
Do you deliver outside of the UK?
Yes, we can deliver internationally. We use national and International couriers. Please contact us for rates not shown on our website.
Are Infinity roses real?
Yes, they are real roses. They are harvested at their prime and go through a preservation process that allows them to last for at least a year whilst still maintaining that luxurious feel you associate with fresh blooms.
Do your Infinity roses really last a year?
Yes, provided you follow the care instructions card included in your arrangement they should certainly last a year. We have some customers who are still displaying their arrangements after 3 years. Don't worry if you loose the card, our care instruction are also available here
Can I choose my own colour combinations?
Yes, if you would like to combine two colours (or more) in a stripe, checker or random pattern please contact us and we will advise what's possible based on the arrangement of your choice. Some arrangements, such as the Piazza, and Bloom Box have a custom option on their product page for mixing. However individual designs can also be accommodated for the classic round Hatboxes and Hearts. We occasionally produce limited editions that our designers have created which are viewable from the main menu. Please be aware that combining strong colours with lighter may after some time cause a bleeding of colours.
Are infinity roses difficult to look after?
No, there are some simple rules to follow which are detailed on the care card included with your gift. They are also available in detail here. But the basics are very simple
- Do not water.
- Do not place them in direct sunlight.
- Avoid extreme hot or cold temperatures, high or low moisture levels.
- Avoid handling, your roses are fragile, and are for display only.
- Do not attempt to remove the roses from their containers.
Why do you state a range of roses in some of your arrangements rather than a specific number ?
The roses are natural and accordingly their size can vary even within their individual size classifications. Therefore we always state a range where applicable on each product page. Please be assured though that each flower box will always be full of blooms so your gift will look its best.
How do I place my order?
The best way to place your order is on-line, we believe we are unique in the level of personalisation we offer and therefore, phrases, spellings, names etc. can be directly transferred to avoid errors. If you would prefer, you can of course order via telephone on 07391 490924 during normal working hours and we will be pleased to accept your order.
Can my roses go outside?
No. Infinity roses are for indoor purposes only.
How long will my order take?
Next day delivery options are available for most designs. We quote our standard delivery as 3 - 5 working days. This allows for the curing time required for some of our acrylic arrangements, and also peak order periods. In most cases however orders are fulfilled and delivered within a couple of days. If you have a specific date requirement please call 07391 or specify on the notes at checkout so that we can confirm availability.
Can I have my order delivered tomorrow?
Yes certainly. We have a next day delivery option which is subject to orders being received prior to 11am on the day of order and stock availability (combination of container option and rose colour(s)). Please select next day delivery at checkout.
Can I get my order same day?
We know that it's not always possible to plan ahead. Each of our arrangements are unique and made to order, however should you have an urgent requirement please call 07391 490924 and we will do our utmost to assist. Please be aware however that you will probably need to collect your order, our postcode is DA5 1LG
I'm in a hurry / I'm local to your workshop, can I collect my order?
Yes. Please call 07391 490924 and we can discuss timings. Our post code for collection is DA5 1LG
Do you provide tracking numbers?
Yes, when your order has been fulfilled you will receive an email with the tracking reference. We use Royal Mail & Parcelforce delivery services (and their partners where destinations outside of UK are involved). For both services you should receive a text message from the courier with the planned delivery time slot.
Can I choose a Saturday delivery?
Yes, but please ensure you select the 'Saturday Delivery' option at checkout and place your order before midday on Thursday. Choosing next day delivery for an order on a placed on Friday is not guaranteed for Saturday delivery.
Do you deliver Sunday?
Not as standard. But by special arrangement we may be able to deliver to DA postcodes on a Sunday, if you require such please call to discuss.
How much does delivery cost?
All of our arrangements are delivered free of charge with our standard delivery option. Next Day / Saturday / International rates are shown on our checkout page and here. Please inquire for International delivery rates not listed.
Are your Sample Sale arrangements the same high quality as the rest of your range?
Yes they are. The arrangements listed on our Sample Sale page are the same high quality, they have typically been used for photography on our website or are end of range or on-offs that we have developed in the workshop. With most of them you still have the opportunity to add your own personalisation . If you are not sure from the description what personalisation elements can be added please call.
What's the difference between eternity roses and infinity roses?
There is no difference. The terms are interchangeable. You may also sometimes see infinity roses described as forever roses, which is strictly incorrect for this type of product, infinity roses are natural and will eventually start to fade although in our experience, if properly cared for this could be after 3 years or so. Forever roses should really describe the faux flowers such as those used in our Floral Bears. Being faux they will truly last forever.
My purchase is a gift, will you include an invoice in my order?
No. All arrangements are sent without any purchasing documents.
I see there is an option for a Gift Tag is this different to Personalisation?
Yes the two are different, but both are included free of charge with your purchase. We refer to Personalisation as the message or name or phrase that you want displayed on the flower container e.g. front of the Hatbox or lid of a Make Up box. The gift tag is for your longer, personal greetings message and is attached to the gift with a ribbon or diamanté pin so that it can be read and then if required removed prior to display.
Are all your arrangements made in and sent from the UK ?
Yes we design and assemble all of arrangement in our own workshop based within the London area.
How many rose colours do you have available?
We currently stock 21 Infinity Rose colours. The range includes 3 metallics, 3 rainbow mixes and 15 solid colours. The palette choice available for each arrangement is shown on the respective product page. Whilst we do our best to show the colours as accurately as possible please be aware that there could be some variation in shade either due to photographic conditions or the naturalness of the roses. If you require assistance prior to order please contact us on 07391 490924. If you require a colour or shade not shown, we can make a special order.